A very instructive DVD. The item about Recommendations reminded me of part of my life assurance selling in the early 70s. I had 13 generations of sales from an initial sale where at an early point in the meeting I said that I was going to ask for two recommendations and I recognised that he would not be forthcoming unless I talked a lot of sense. This kept me on my toes and he knew he was going to be asked for two names after he signed up. And it worked time after time. Now I need to figure out a form of wording and strategy to use this type of approach in my business.